At StyleBasket.sbs, we want you to love your purchase. If for any reason you are not completely satisfied, we offer easy returns and refunds according to the following terms:
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unwashed, and in their original packaging with tags attached.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
We do not accept returns for:
- Gift cards or promotional vouchers
- Final sale or clearance items
- Personal care products (e.g., cosmetics, skincare) once opened
- Customized or personalized products
3. Return Process
- Contact our customer support team at support@stylebasket.sbs to request a return authorization.
- Pack the item securely in its original packaging.
- Ship it to the return address provided by our team.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
4. Refunds
- Approved refunds will be issued to your original payment method within 5-10 business days.
- Shipping fees are non-refundable, unless the return is due to our error (wrong item, defective product).
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us within 48 hours of delivery with photos of the product and packaging for a faster resolution.
7. Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
- We recommend using a trackable shipping method to ensure safe delivery of your return.